Winning Service
Service. Making sure Linens of the Week is the “easy-to-do-business-with” company. Making sure you have the linens you need, when you need them. Without a positive service experience, all linen rental companies are alike.
It’s not just about trying to respond to your needs. It’s having the people and systems in place to proactively manage your account. It’s about caring that your service is the best it can be. We invite you to explore this page and see all the ways that Linens of the Week differentiates ourselves from the pack to make service count for you.
People that work for YOU…
Our people make the difference. We simply have more people ready to serve you than our competitors. From Customer Service Representatives to our president and CEO, our teams are ready to make your service memorable. At Linens of the Week, we’re large enough to get it done, but small enough to know you. That’s why we know our customers by name and believe in doing business face-to-face.
We hand-select our people. We always look to hire our service team employees with a restaurant/service background. Why? If they have worked in the hospitality business and "lived" in your shoes, they will understand your business and be ready to help. As a partner in your business, we understand that you are in the service business too.
When dealing with last minute changes to your functions, you have a lot of other things to worry about other than making sure your linen requirements are met on time. Our people are proactive; constantly checking on our service levels and making sure your needs are met and exceeded. If issues arise, we are staffed to get someone out to see you to get things on track quickly. Check out our top-notch service programs below.
Service Programs… That Work for you!
Starts Right / Stays Right
Why wait for a problem? At Linens of the Week, we believe strongly that when you get started on the right foot, you will remain a happy customer for years. So we schedule a visit within the first two weeks of service to make sure everything is just right. Your sales representative, route driver, and service team meet with you to review delivery schedule, products, inventory levels, and every charge you will see our easy-to-read invoice.
It may seem like a lot of fuss, but we think that you are worth every minute!
CARS - That’s Customer Account Reviews
To ensure your service remains the best in the business, our service teams schedule Customer Account Reviews. This is our chance to ask you how we are doing. In a short meeting, we will ask you about all aspects of our service to you. You see, because we take the time to ask, we continuously improve as a company.
Customer Care Program
We keep track of details! That’s why we started logging your calls. We’ve always felt it was important to stay in touch with our customers, but now we have a record of each time you call us. And the fact that all calls must be responded to by a member of your service team assures you that we are taking this service thing very seriously! Want a copy of your call log? Just call us anytime.
Customer Information Survey Calls. Just to make sure!
We even employ an independent company to periodically survey our customers. Customer Information Surveys are quick surveys done over the phone, and they let us know things like how quickly we respond to your needs or how friendly and helpful is the route driver, and provide us with one more method of maintaining the best service in the linen business. Linens of the Week is the company that listens!
Need Reports? We’ve got what you want...
Controlling linen cost is more that just getting the best price. It’s about getting the right amount of product to you on the right delivery schedule. Controlling your inventories goes a long way to controlling your linen bill. That’s why we offer many reports to help you control your linen cost. Usage printouts, management reports, etc. are just a phone call away. And by the way, we’ll log the call too!
Simple, Clean Invoicing
Tired of looking at invoices that have so many adjustments and scribbles that you can’t even figure out what you received, what was billed, and what you paid?
Old linen invoices were messy! That’s why we invested in state-of-the art handheld devices and printers for every route representative. When changes are made to your deliveries, you will receive a clean, easy-to-read copy of your delivery without all the scribbles. Need a copy of an old invoice? Just ask your route representative to print one for you. One more way Linens of the Week is the “easy-to-do-business-with” company.
